Refund policy

Unfortunately we do not accept returns or give refunds on any personalised item's, or where the product has been made to your specifications/personalisation (this includes any digital items such as edits digital art or any graphic design products, and also crystallised items and printed canvases) according to the Distance Selling Regulations (Consumer Contracts Regulations). we have no legal obligation to issue a refund.

 

If the product becomes damaged while in transit to you (the customer), we will give a full refund in the form of a credit note or we will send replacement as soon as we have claimed a refund successfully from the postage provider/insurance. Photographic evidence of damage will be needed of both the packaging and the product and the item will need to be sent back to us. 

For non-personalised/non-bespoke items, you have the right to cancel your order within 14 days of receipt of the item. You must contact Kayleigh Jayne & Co in writing in order to do this a cancellation form can be provided via email upon request. Items must be returned to the above address and return P&P costs and any damage caused while in transit back to Kayleigh Jayne & Co are the responsibility of the customer. A refund will be processed and issued upon receipt of the undamaged item. 

Once you checkout it is understood that you have read and accepted these terms and conditions. (there is a prompt at checkout that you must tick to confirm this)